100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery and is available to all items sold and all customers!
ALEXANDER PAVLOV would like to guarantee the highest level of customer satisfaction in terms of shopping experience and quality. If, for any reason, you are not satisfied with the order or if the products you have received do not meet the level of quality requested, you can return or exchange the purchased garment within 14 (fourteen) business days from the date you received your order.
Free Returns are available only for items which are sold at full price.
You must return the item(s) in the same condition in which you received them, with their original packaging, with all original ALEXANDER PAVLOV labels, without wearing, no ironing, no washing, no perfuming.
ALEXANDER PAVLOV reserves the right to refuse to accept a defective product that is not complete.
If the items were made to your specifications, special limited time orders like pre-order campaigns or are clearly personalised or bought in sale, you will not have the right to cancel your order.
Free Returns options should be exercised from the country and region of an original shipping address.